I developed a rash, what went wrong?

Did you complete a test patch on the area you wished to treat?
We advise you to do this and wait for 24 hours before commencing full treatment. Make sure you test on the area you wish to treat, i.e., the bikini line is a more sensitive area than the arm. As depilatory creams have to be very alkaline to dissolve the hair, they can sometimes cause irritation to very sensitive skins.  
Use Nad’s Depileze Soothing Body Balm to soothe the skin.

Did you use the cream on a sensitive area, such as bikini line, face, scalp or genital area?
We do not recommend you use the cream on sensitive areas.

Even after 10 minutes, no hair was removed. Why?

If no hair comes off, it may be because your hair is fair and, unfortunately, due to lack of pigmentation, fair hair can sometimes not be removed. The skin must be completely clean and dry before applying the cream. It must be liberally applied, and can be massaged with the fingertips to ensure that all sides of the hair are completely covered. Always make sure that the hands are washed immediately after applying the cream.