I have experienced bruising/swelling/irritation when using the product, what did I do wrong?

• Are you a diabetic/take oral retinoids(antibiotics)/is your skin very inelastic or dry? If so, you should not be using this product. For a detailed explanation of suitable skin types, you should refer to our instruction leaflet.

• Did you remember to keep the skin taut as you pulled the strip off?
  This is essential to prevent bruising/swelling/irritation.
• Did you pull the strip up rather than close to the skin?
  This can cause bruising/swelling/irritation.
• Did you go over the same area more than twice on your face?
  Do not re-wax the area if your skin is irritated.
• Did you use the product just before or during your period?
  Your skin is really sensitive during this time; I wouldn’t recommend waxing until after your period. You will find that it will be a far less painful experience then.

• Was the hair very long?
  We advise to trim the hair to 5mm, as longer hair will be more painful to remove and you might experience bruising/swelling/irritation.

If it is none of the above: unfortunately some people are more susceptible to bruising/swelling/irritation than others, this is why we recommend you try the wax on a small area first, and wait for 24 hours before commencing treatment.

No hair came off when I used the wax, what did I do wrong?

Hair may not come out if:

• it is not at least 3-5mm long
• the area is not clean and free from makeup and moisturisers
• the area is not dried after using the cleansing wipes
• too thick a layer of gel is applied – it needs to be thin
• you do not pull off the strip in the opposite direction of hair  growth
• you pull off the cotton strip upwards rather than close to the skin
• the skin was not held taut

Can I re-use strips?

Yes, you can re-use strips until they are no longer effective, but do not treat the same area on your face more than twice.